This Privacy Policy explains what personal data pk376 collects, why it is collected, how it is processed and protected, how long it is retained, and the rights you hold over your own information. Please read this policy carefully before registering an account or submitting any personal data to the Platform.
Your Privacy Matters
pk376 collects only the personal data necessary for account operation, identity verification and platform security. We do not sell your personal information to third parties for marketing purposes. This policy is written in plain English to help you understand exactly how your data is handled.
pk376 (hereinafter referred to as "the Platform", "we", "us" or "our") is an online sports betting and live casino platform accessible at pk376.cam. The Platform is operated by the Operator, a company duly incorporated and licensed under applicable international gambling legislation.
This Privacy Policy ("Policy") sets out the basis on which personal data collected from users of pk376 will be processed by the Operator. This Policy applies to all users who access, register on or interact with the Platform, including users based in Pakistan and all other jurisdictions from which the Platform is accessible.
This Policy should be read alongside the pk376 Terms & Conditions, which form part of the binding agreement between you and the Operator. By registering an account, submitting personal data or using the Platform, you acknowledge that you have read and understood this Policy.
The Operator is committed to processing personal data in accordance with applicable data protection legislation in the jurisdiction in which the Operator is licensed. References to data protection rights in this Policy reflect that framework. Pakistani users are advised that Pakistan's data protection landscape is governed by the Personal Data Protection Act, 2023 (PDPA) and related legislation. This Policy does not constitute legal advice under Pakistani law.
The following terms have the meanings set out below throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, CNIC number, email address, IP address and financial account details. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, deletion or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, the Data Controller is the Operator of pk376. |
| "Data Subject" | The identified or identifiable natural person to whom personal data relates — in this context, a registered or visiting user of the Platform. |
| "Third Party" | Any natural or legal person other than the Data Subject, the Operator and its authorised processors who acts under the direct authority of the Operator. |
| "KYC" | Know Your Customer — the identity and age verification process required to confirm a user's identity, age and address in accordance with licensing and anti-money laundering obligations. |
| "Cookies" | Small text files stored on a user's device by a web browser at the instruction of the Platform, used to enable Platform functionality and analyse usage. |
The Data Controller responsible for the personal data collected through pk376 is the Operator — the entity that holds the applicable international gambling license under which the Platform operates. The Operator's official registration details, licensing information and registered address are disclosed on the Platform's licensing information page.
The Operator has appointed a designated point of contact for data protection queries. Enquiries concerning the processing of your personal data may be directed to the support team at [email protected]. Please include "Data Privacy" in your subject line so that your query is directed to the appropriate team.
pk376 is not operated, controlled or endorsed by the Government of Pakistan, the PTA or any Pakistani financial institution. The Operator's data protection obligations are governed by the laws of the jurisdiction in which it is licensed, not by Pakistani domestic law, except to the extent required by any mandatory provisions of applicable Pakistani law.
pk376 collects personal data through several channels, including account registration, KYC submission, Platform usage, payment processing and customer support interactions. The categories of personal data collected are set out below.
When you create an account on pk376, we collect your full legal name, date of birth, email address, mobile number and a user-selected password. This information is required to create and administer your account and to verify your identity and age.
To satisfy licensing and AML obligations, we collect government-issued identity documents — such as a Pakistani CNIC (both sides) or passport — along with proof of address and selfie or liveness verification images. These documents are processed through a secure, encrypted verification portal and are handled by the Operator's KYC compliance team.
We collect information necessary to process deposits and withdrawals, including payment method details, transaction histories and, where required for AML review, source-of-funds documentation. Full payment card numbers are not stored by pk376 — card processing is handled by licensed third-party payment processors under their own PCI-DSS compliance frameworks.
When you access the Platform, we automatically collect technical data including your IP address, device type, browser type and version, operating system, referring URLs, pages visited, session duration, bet and game activity logs, and time-zone information. This data is used to operate the Platform, detect fraud and improve user experience.
When you contact support via live chat or email, we retain records of those communications, including your queries, responses and any attachments submitted. This data is used to resolve your query, improve support quality and maintain records for compliance purposes.
Where you use responsible gambling tools — such as setting deposit limits, activating a cool-off period or requesting self-exclusion — we record these preferences and actions. This data is processed for the purpose of enforcing your chosen restrictions and protecting your welfare as a user of the Platform.
The Operator processes personal data only where a lawful basis for doing so exists. The applicable bases are as follows:
| Purpose of Processing | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract with the Data Subject |
| Identity and age verification (KYC) | Legal obligation under the Operator's license conditions |
| Anti-money laundering checks | Legal obligation under applicable AML legislation |
| Processing deposits and withdrawals | Performance of a contract with the Data Subject |
| Fraud prevention and security monitoring | Legitimate interests of the Operator |
| Responsible gambling tool enforcement | Legal obligation and Data Subject's vital interests |
| Customer support communications | Performance of a contract; legitimate interests |
| Platform analytics and improvement | Legitimate interests of the Operator |
| Direct marketing communications | Consent (where provided and not withdrawn) |
Personal data collected by pk376 is used for the following purposes:
pk376 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the circumstances described below:
We engage licensed third-party service providers to assist with Platform operations, including KYC verification providers, payment processors, fraud-detection services, cloud hosting providers and IT security services. These providers process personal data only as instructed by the Operator and under binding data processing agreements that impose equivalent data protection obligations.
Third-party game providers supply casino and live dealer content to the Platform. Limited technical data — such as session identifiers and game activity logs — may be exchanged with game providers to operate game software. Game providers do not receive your full identity or financial data.
The Operator may disclose personal data to competent regulatory, law-enforcement or governmental authorities where required to do so by law, court order, or the conditions of the Operator's applicable gambling license. The Operator will endeavour to notify you of any such disclosure unless prohibited from doing so by law or court order.
In the event of a merger, acquisition, sale of assets or corporate restructuring, personal data held by the Operator may be transferred to the acquiring or successor entity, subject to equivalent data protection protections. Users will be notified of any such transfer as required by applicable law.
References to familiar Pakistani payment methods — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided as local payment context only. Personal data is not shared with these institutions by pk376 outside of any transaction-specific data required by a payment processor for transaction execution. These references do not imply endorsement, partnership or data-sharing arrangements with those institutions.
pk376 uses cookies and similar tracking technologies to operate the Platform, maintain user sessions, prevent fraud and analyse Platform usage. By continuing to use the Platform, you consent to the use of cookies in accordance with this Policy.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Enable core Platform functions — login sessions, account security, payment processing. Cannot be disabled without impairing Platform functionality. | Session / short-term |
| Functional | Remember user preferences such as language settings, odds format and responsible gambling tool configurations. | Up to 12 months |
| Analytics | Collect anonymised data on page visits, session duration and navigation paths to help the Operator improve Platform performance and content. | Up to 24 months |
| Security & Fraud | Detect and prevent unauthorised access, bot activity, multi-accounting and other security threats. | Session / as required |
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Third-party analytics cookies may be blocked through browser privacy settings without affecting core functionality.
Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and the conditions of the Operator's gambling license. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Licensing and legal obligation |
| KYC / Identity Documents | Duration of account + 5 years post-closure | AML regulatory requirement |
| Transaction Records | Duration of account + 5 years post-closure | AML and financial record-keeping |
| Customer Support Records | 3 years from date of interaction | Legitimate interests / dispute resolution |
| Usage & Technical Logs | Up to 24 months | Fraud prevention; Platform improvement |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent compliance record-keeping |
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate analytical purposes.
The Operator implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:
Your Role in Data Security: You are responsible for maintaining the confidentiality of your account credentials. Use a strong, unique password and do not share your login details with anyone. If you suspect unauthorized access to your account, contact support immediately and change your password.
As an internationally operated platform, pk376 may transfer personal data to countries outside of Pakistan and the Operator's primary license jurisdiction. Such transfers may occur where the Operator's authorised service providers — including cloud hosting providers, KYC verification vendors and payment processors — are located in third countries.
Where personal data is transferred internationally, the Operator ensures that appropriate safeguards are in place to protect your data, including contractual protections binding the recipient to data protection standards equivalent to those applied under the Operator's license jurisdiction. If you wish to obtain information about the safeguards applicable to a specific transfer, contact support at [email protected].
Subject to applicable data protection law and the conditions of the Operator's license, you hold the following rights in relation to your personal data. To exercise any of these rights, contact support at [email protected] with your request and sufficient information to verify your identity.
You have the right to request a copy of the personal data we hold about you, together with information about how it is processed.
You have the right to request correction of inaccurate or incomplete personal data held about you. Corrections to identity data may require KYC re-verification.
You may request deletion of your personal data in certain circumstances. This right is subject to the Operator's retention obligations under applicable licensing and AML law, which may require data to be retained beyond account closure.
You may request that processing of your personal data be restricted in certain circumstances, such as where you contest the accuracy of the data or have objected to processing pending a determination of the Operator's legitimate grounds.
Where processing is based on your consent or on a contract, you may request your personal data in a structured, commonly used and machine-readable format.
You may object to processing based on legitimate interests at any time. You may also withdraw consent to marketing communications at any time without detriment to the use of Platform services.
The Operator will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 60 days, with notification provided to you. Where a request is refused, the Operator will explain the grounds for refusal.
Strictly 18+ Only
pk376 is strictly for adults aged 18 years or older, or the higher minimum age required by the Operator's applicable license jurisdiction. The Platform does not knowingly collect personal data from individuals under the age of 18.
Age is verified through the KYC process, which requires submission of a valid CNIC or passport. If the Operator discovers that personal data has been collected from a person who is under the required minimum age, that data will be deleted and the associated account closed immediately.
If you are a parent or guardian and believe that a minor under your care has registered an account or submitted personal data to pk376, please contact support immediately at [email protected]. Include "Minor Account" in your subject line. The Operator will investigate and take appropriate action without delay.
Pakistan has enacted data protection legislation through the Personal Data Protection Act, 2023 (PDPA). The PDPA establishes rights and obligations relating to the collection, processing and storage of personal data of individuals in Pakistan.
The Operator's primary data protection obligations are governed by the laws of its license jurisdiction. To the extent that mandatory provisions of Pakistani data protection law apply to the Operator's processing of personal data belonging to Pakistani users, the Operator endeavours to process such data in a manner consistent with those requirements.
This Policy does not constitute legal advice on the application of Pakistani data protection law. If you have concerns about the processing of your personal data under Pakistani law, you are encouraged to seek independent legal advice. You may also submit a complaint to the relevant data protection authority in the jurisdiction applicable to you.
pk376 is not affiliated with, endorsed by or connected to the Government of Pakistan, any provincial authority, the PTA or any Pakistani financial institution. Payment method references on the Platform are provided as familiar local context only and do not imply any data-sharing arrangement with those payment providers.
The Operator reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, the Operator's data processing practices or Platform services. Where material changes are made to this Policy, the Operator will endeavour to notify registered Account holders via the Platform or by email to the address registered on your account.
The effective date displayed at the top of this page will be updated each time the Policy is revised. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the revised Policy. If you do not agree to any amendment, you must cease use of the Platform and contact support to request account closure.
You are encouraged to review this Policy periodically. The Operator is not obligated to provide individual notification of minor clarifications that do not materially affect your rights or the basis on which your data is processed.
For all data protection queries — including requests to exercise your data rights, questions about how your personal data is processed, or concerns about a potential data security incident — please contact the pk376 support team through the following channel:
[email protected]
Please include "Data Privacy" in your subject line. Expected response within 30 days for formal data rights requests. Do not send identity documents via email — use the secure in-platform verification portal only.
For general privacy queries, you may also contact the support team through the Platform's live chat function. Available 24/7 per operator information. Primary language English; Urdu assistance available on request.
Where your query relates to a formal data rights request under applicable data protection law, please submit it in writing to the support email address above. The Operator will acknowledge receipt of formal requests and provide a response within the statutory timeframe applicable under the relevant data protection framework.
pk376 collects only the personal data that is necessary for the specific purpose at hand. We do not collect data speculatively or for undefined future uses. If we do not need it to operate your account or meet a compliance obligation, we do not ask for it.
Every connection to pk376 is protected by TLS encryption. Data transmitted between your device and the Platform — including login credentials, account details and payment information — is encrypted in transit and at rest. The padlock icon in your browser confirms an active secure connection.
We do not sell, rent or trade your personal data to third-party marketers under any circumstances. Your data is shared only with authorised service providers operating under binding data processing agreements, and with regulatory authorities where legally required.
Access, rectification, erasure, restriction, portability and objection — these are not theoretical rights at pk376. To exercise any of them, contact support with your request. Formal data rights requests receive a response within the applicable statutory timeframe, and every refusal is explained.
Personal data is not retained indefinitely. Defined retention schedules govern how long each category of data is held. Once the retention period expires and no legal obligation requires further retention, data is securely deleted or anonymised.
Identity documents — including CNIC copies and passport scans — are handled exclusively through the Platform's encrypted KYC portal. Never send identity documents via email or messaging apps. Documents received through insecure channels are rejected and not stored.
If you have any queries about how pk376 handles your personal data, want to exercise a data right, or need clarification on any aspect of this Privacy Policy, the support team is ready to help.
Adults only. 18+, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Gamble responsibly.